At Kenwood Records Management, our customers trust us with some of their most important and sensitive information. Whether we are storing business records, managing confidential documents, coordinating retrievals, or securely destroying records at the end of their retention period — accuracy and accountability are essential.
That is why the technology behind our records management operation matters.
Kenwood utilizes O’Neil Records Management Software to help manage the complete lifecycle of customer records. The O’Neil Order platform is specifically designed for records centers and supports more than 1,000 locations worldwide.
Knowing Where Every Record Is Located
One of the most important responsibilities of a records management company is knowing exactly where a customer’s records are located.
O’Neil gives Kenwood the ability to maintain detailed inventory information and track records throughout their lifecycle. This helps our team quickly identify where boxes, files, and other stored materials are located and efficiently respond when a customer requests a retrieval. That means less time searching and more time providing service.
O’Neil describes this as providing visibility from deposit through destruction, allowing records centers to track different types of physical records and their locations.
Better Chain-of-Custody and Accountability
Records often contain confidential, proprietary, financial, legal, medical, or otherwise sensitive information. Knowing that a record exists isn’t enough. We need to know what happens to it.
O’Neil helps Kenwood maintain a documented history of records activity, providing greater accountability throughout the records lifecycle. Its platform supports tracking and reporting on activity associated with individual records, including chain-of-custody capabilities.
This is particularly important when records are requested, transported, returned to storage, or ultimately authorized for destruction. For Kenwood customers, that translates into greater confidence that their records are being handled according to established procedures.
Faster and More Accurate Retrievals
When a customer needs a file or box, they don’t want to hear that someone needs to “look for it.” They expect their records management provider to know where the record is and to retrieve it efficiently.
O’Neil helps Kenwood standardize the process of receiving requests, locating inventory, managing work orders, and completing the retrieval process.
By combining accurate inventory information with operational workflows, our team can spend less time manually searching for information and more time serving customers.
Managing Records Through Their Entire Lifecycle
Records management isn’t simply about putting boxes on a shelf. A properly managed record has a lifecycle:
Receive → Inventory → Store → Retrieve → Return → Retain → Review → Destroy
O’Neil is designed around this complete lifecycle. The platform can support inventory management, customer orders, retention schedules, reporting, billing, and destruction activities within the same overall system.
This integrated approach is important to Kenwood because our responsibility doesn’t end when a box enters our facility. We remain responsible for managing that record throughout its storage period.
Supporting Secure Destruction
Secure destruction is an important part of records management — and an area where Kenwood places tremendous emphasis on accountability.
O’Neil’s platform includes functionality specifically designed to manage secure destruction services, including work orders, tracking, billing, and location information.
For Kenwood, this helps connect the destruction process back to the records management system. Instead of treating destruction as a separate activity, it becomes another controlled step in the record’s overall lifecycle.
Improved Billing Accuracy
O’Neil provides integrated invoicing capabilities designed specifically for records centers. This allows Kenwood to connect operational activity with billing and helps reduce the possibility of inaccurate charges. Accurate billing also gives customers greater transparency into the services they receive.
Security Is Built Into the Platform
Modern records management requires more than locked doors and secure facilities. The information used to manage those records must also be protected. O’Neil incorporates SOC 2 Type II and ISO 27001:2022 certified security features including permissions, encryption, audit logs, multifactor authentication, and secure cloud hosting.
For Kenwood, technology security is another important layer in protecting our customers’ information.
Supporting Kenwood’s Growth
As Kenwood grows, our records management technology needs to grow with us. The ability to manage increasing volumes of records, customers, service requests, and operational activity without losing control is critical.
O’Neil’s scalability gives Kenwood a technology platform capable of supporting our operation today while providing room for continued growth.
Technology and People Working Together
At Kenwood Records Management, technology doesn’t replace the importance of our people. It enables them to do their jobs better.
Our employees bring experience, attention to detail, customer service, and commitment to security that our customers expect. O’Neil provides the technology infrastructure that helps our team organize information, track records, manage workflow, and maintain accountability. This combination is powerful.
Kenwood Records Management: More Than Storage
Records management is about much more than storing boxes. It is about knowing what documents you have, knowing who has accessed them, knowing when they can be destroyed, and being able to demonstrate that they have been managed properly.
With O’Neil helping power our records management systems, Kenwood is better equipped to deliver on that promise every day.